Baker's Gas Return / Cancellation Policy

A return shipping label will be provided by Baker's Gas to send back any approved returns. Return labels will only be provided for ground shipments. Once a return label is provided and the customer has sent back the items for return, the customer will be refunded less the cost of the shipping label and any other shipping costs or restock fee assessed.

If the return in question is required to go freight, the customer must arrange for the transportation of the return back to Baker's Gas and is responsible for outbound freight cost.

Unfortunately, there are times when a package will arrive to a customer in a less than perfect condition. If UPS ground or USPS:

Please notify us within 24 hours via email. (Attach photos of the outside of the box and the product). A warranty claim or UPS damage claim will be filed. Damaged goods will not be returned for full credit.

If the shipment is freight:

*Before signing for a freight delivery inspect carefully and refuse delivery of item from the delivery service if there are any damages. All freight packages must be inspected both inside and outside before accepting. Baker's Gas will not replace or credit once the package has been accepted.

Baker’s Gas and Welding is more than happy to exchange items. All exchanges must be issued an RMA # by a representative of Baker’s Gas and Welding Supplies. These items must meet our return criteria of being in original packaging and new condition upon return to Baker’s Gas and Welding Supplies. Once the items are received and inspected by Baker’s Gas and Welding Supplies, the items that need exchanged will be sent out to the customer. All exchanges must be of equal or greater value to the original order, or a store credit will be issued. Refunds to the original form of payment for any difference will not be given. Items that were previously exchanged cannot be returned. All shipping costs associated with exchanges are at the customer’s expense.

All products that have a manufacturer warranty are covered by the manufacturer warranty from manufacturer defects and covered for the specified amount of time in the manufacturer warranty. Requests for warranty repair should be directed to the manufacturer of the product.

If a customer receives a defective machine, the customer will have 24 hours to contact Baker’s Gas via email. If past the 24 hour window, look up the nearest authorized service or warranty repair facility for the manufacturer of the purchased machine, and have it repaired under the manufacturer’s warranty guidelines. For assistance in finding the nearest authorized repair center, Contact Us.

There may be an instance where Baker's has a "demo" unit available for purchase at a discounted rate. These units are available for purchase directly through a representative and details will be covered via email. These units are sold as-is and are non-returnable. Units cannot be financed. Please contact support@bakersgas.com for all inquiries.

Due to manufacturer return policies, Baker's cannot accept back opened machine covers. If you are unsure of which cover fits your machine, please contact the manufacturer directly or email support@bakersgas.com.

No credit will be issued to customer until the returned item (with approved RMA #) is received and inspected by a representative of Baker’s Gas and Welding Supplies. Once received and inspected, the credit for the return or exchange will be made using the original method of payment. Please allow up to 7-14 days from the date the return merchandise arrives in our warehouse for a credit. No credit will be issued for shipping costs on returns unless the return is based on an error caused by Baker’s Gas and Welding Supplies.

1. Check Your Package – All returns must be in the original packaging, as well as in resalable condition. Any packaging materials, labels, stickers, manuals, gauges, accessories, warranty cards and documentation originally sent must be included in the return package. In the event that the returned package does not meet the guidelines listed above, Baker’s Gas and Welding Supplies reserves the right not to honor the return.
2. Contact us for a Return Merchandise Authorization (RMA #) – In order to process our customers’ returns as quickly as possible and without hassle, we require all returns to be accompanied by an RMA #. To obtain an RMA # and any other return information you might need, please email us at support@bakersgas.com or fill out the RETURN FORM to expedite the return process.
3. Ship Your Return – A return shipping label will be provided by Baker's Gas to send back any approved returns. If the return in question is required to go freight, the customer must arrange for the transportation of the return back to Baker's Gas. If you choose to ship the item back without Baker's return label, we strongly recommend using UPS to return your package as they provide traceable shipments and "proof-of-delivery" which guarantees that your package is delivered to us. Please understand that shipping charges are non-refundable and Baker’s Gas and Welding Supplies is not responsible for any packages lost or damaged during transit. This includes packages sent via USPS to an international or overseas destination.

All cancellations must be sent via email. If your order has been printed to ship we are not able to stop shipments.

*3% credit card fee will be charged on any canceled order over $1,000. If you have questions please reach out prior to placing your order.

*For All international orders once the wire is sent the sale is final. With the exception of discontinued items. The customer is responsible for any and all shipping or duties associated with the order.

In the circumstance where a refund of sales tax is necessary, it is imperative to note that cancellation of the order is a prerequisite. It should also be noted that a processing fee of 5% will be applicable in such instances.